Account terms
Our terms page covers eligibility and rules of play for casino, sportsbook and slot rooms; this policy picks up from there and explains the data those features generate.
LEGAL REFERENCE
How 91club Handles Your Account Data
This privacy policy explains exactly what 91club collects when you open an account, fund it through JazzCash, Easypaisa, SadaPay or Raast, and move between our slot rooms, live...
Account dataWallet recordsSession historyYour controls
Where This Policy Applies
This policy describes how 91club handles personal data when you hold an account in Pakistan, and the wording here is written to fit where local law permits access to our casino, sportsbook and slot rooms. We act as the controller of the data you give us at registration, and the processors we use — payment aggregators, hosting partners and messaging providers —
handle it only on our written instruction. Nothing in this policy limits any right you hold under the law that applies where you live; where a provision conflicts with a mandatory local rule, that local rule wins. If you are outside Pakistan or outside the regions we support, some clauses may not apply to you, and we will say which ones when
you ask. Retention periods, deletion requests and correction requests are handled case by case, and we keep a written record of each decision we make about your data.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR TEAM
Ask Us About Your Record
Questions about your data reach a human, not a queue that closes at midnight. Our support team answers through live chat inside your account and by email, and we reply in Pakistani English or Urdu depending on how you write to us. Say which section of this policy you are asking about and we will point you to the exact paragraph, plus the record we hold alongside it.
Team online
Live chat, every day
Open your account and tap the chat bubble to reach our team seven days a week. Tell us which clause is unclear and we will walk you through the data we hold, why we hold it, and how long it stays.
Email for data requests
Send a written request to our privacy desk and we log it the same day. Deletion, correction and access requests are answered in writing, and we explain any part we cannot action under the law that applies to your account.
Settings you control
Your account page carries the switches for marketing messages, device sessions and saved wallet nicknames. Change them yourself at any hour, and the update lands on our systems before your next JazzCash or Easypaisa transfer clears.
TRUST SIGNALS
Who Writes And Checks This Policy
We write this policy ourselves, in the same team that builds your account flow, so every clause matches what our systems actually do. No agency template sits behind...
Written in-house
91club staff draft and edit every line of this page. That means a clause about payout checks comes from the...
Change log kept open
Every edit to this policy is dated and listed, so you can see what moved and when. If a rule...
Plain Pakistani English
We avoid legal fog on purpose. Sentences are short, payment rails are named exactly as they appear in your wallet...
Systems we can show you
Ask and we will list the systems that touch your record — registration, wallet, game history, chat — and what...
Human sign-off on changes
A policy change ships only after two people inside the company sign it off, one from the product side and...
Contact routes that answer
Our privacy desk publishes a working email and chat route on this page, both monitored during Pakistan business hours, with...
PAGE CONSISTENCY
Where This Policy Sits Alongside Others
This privacy policy is one page in a small set that governs your 91club account, and we keep them consistent. Where the terms page sets the rules of play and the cookies...
Cookie preferences
The cookies page shows which stored preferences keep you signed in and which track lobby habits. Here we say how long those stored values live and how you clear them.
Payout rules
Payout rules for JazzCash, Easypaisa, SadaPay and Raast sit on their own page; this policy explains what identity and wallet details we hold to run those transfers.
Offer terms
Offer terms set what a campaign requires of you. This policy explains the contact details and activity records we keep while that campaign runs, and when we drop them.
Chat conduct
The conduct page lists what is not allowed in live chat. This policy explains that we store chat transcripts for dispute handling, and how long those transcripts stay with us.
Mobile app terms
Our app page covers supported handsets and versions. This policy adds which device identifiers the app reads, why we read them, and how uninstalling affects your stored data.
Security commitments
The security page lists encryption and sign-in controls; this policy explains the logs those controls produce, who inside 91club can open them, and for how long.
LAYOUT AT A GLANCE
How This Policy Page Is Built
The layout you are reading is deliberate. Headings sit in the order you tend to ask about them, every clause keeps a short summary line above the longer...
Section index near the start
A jump list sits above the first paragraph so you...
Summary line under each heading
Every heading carries one plain sentence stating the rule, followed...
Wallet rails named in full
We name JazzCash, Easypaisa, SadaPay and Raast wherever a clause...
Dates on every change
The foot of this page shows when the text last...
Examples written for Pakistan
Where a rule needs an example, we use a Pakistan...
Contact block that stays visible
A short contact block repeats at the end of every...
Questions We Get About Your Data
We collect what your registration form carries — name, mobile number, date of birth and the wallet ID you link — plus the device and session details created each time you log in from Pakistan.
Each transfer through JazzCash, Easypaisa, SadaPay or Raast is logged with an amount, a reference and a timestamp. We match that against your account so a missing payout can be traced.
Yes. Ask through the privacy desk or chat and we close the account, then remove or anonymise the records we are not required to keep, and confirm in writing when it is done.
A small set of trained staff handles account records, and access follows their role. Support sees your contact details and transfer history, payment staff see wallet references, and nobody else opens your file.
Chat transcripts stay for twelve months for dispute handling, and game history stays while the account is open plus the period local rules require. We tell you which records fall outside that.
We share data with payment processors, hosting providers and verification services working under contract with us, and with authorities where a lawful request is served. We do not sell your record.